Privacy policy

PRIVACY POLICY

Last updated: December 26, 2025

1. INTRODUCTION

MAN Audio ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website man-audio.com and purchase our products.

This policy is issued in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR)
  • Law 190/2018 on measures to implement GDPR in Romania
  • Law 506/2004 on personal data processing and privacy protection

2. DATA CONTROLLER

The data controller responsible for your personal data is:

  • Company name: MAN - Audio Systems S.R.L.
  • Registered office: Str. MIHAI VITEAZU, Nr. 1272A, Sat Prejmer
  • Trade Registry No.: J2025045814005
  • Tax ID (CUI): 52041666
  • Email: office@man-audio.com
  • Phone: +40744450504

3. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1. Information you provide directly:

  • Identity data: name, surname
  • Contact data: email address, phone number, delivery address, billing address
  • Financial data: payment information (processed securely through payment providers)
  • Order data: products purchased, order history, preferences

3.2. Information collected automatically:

  • Technical data: IP address, browser type, operating system, device information
  • Usage data: pages visited, time spent on site, click patterns
  • Cookies and similar technologies (see our Cookie Policy)

4. HOW WE USE YOUR PERSONAL DATA

We process your personal data for the following purposes:

4.1. Order processing and fulfillment (Legal basis: Contract performance)

  • Processing and delivering your orders
  • Communicating with you about your orders
  • Issuing invoices and managing payments

4.2. Customer service (Legal basis: Contract performance and legitimate interest)

  • Responding to your inquiries and requests
  • Providing technical support
  • Managing returns and warranties

4.3. Marketing communications (Legal basis: Consent)

  • Sending promotional emails about new products and offers
  • Personalized recommendations based on your preferences
  • You can withdraw consent at any time by unsubscribing

4.4. Legal compliance (Legal basis: Legal obligation)

  • Maintaining accounting records
  • Complying with tax obligations
  • Responding to legal requests from authorities

4.5. Website improvement (Legal basis: Legitimate interest)

  • Analyzing website usage to improve user experience
  • Detecting and preventing fraud
  • Ensuring website security

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Contract performance: necessary to fulfill our contractual obligations
  • Legal obligation: required by Romanian and EU law
  • Consent: when you explicitly agree (e.g., marketing emails)
  • Legitimate interest: for business purposes that don't override your rights

6. DATA SHARING AND DISCLOSURE

We may share your personal data with:

6.1. Service providers:

  • Payment processors (for secure payment handling)
  • Courier and delivery companies (for order fulfillment)
  • IT service providers (for website hosting and maintenance)
  • Email service providers (for communications)

6.2. Legal authorities:

  • When required by law or legal process
  • To protect our rights and prevent fraud

We do not sell your personal data to third parties.

All third-party service providers are required to protect your data in accordance with GDPR and are bound by data processing agreements.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions confirming adequate protection levels

8. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Order and invoice data: 10 years (Romanian accounting and tax law requirements)
  • Marketing data: until you withdraw consent or we no longer have a legitimate interest
  • Technical data: typically 12-24 months
  • Customer service records: 3 years after last interaction

9. YOUR RIGHTS

Under GDPR and Romanian law, you have the following rights:

9.1. Right of access: Request a copy of your personal data we hold

9.2. Right to rectification: Correct inaccurate or incomplete data

9.3. Right to erasure ("right to be forgotten"): Request deletion of your data in certain circumstances

9.4. Right to restriction: Limit how we use your data

9.5. Right to data portability: Receive your data in a structured, machine-readable format

9.6. Right to object: Object to processing based on legitimate interest or for marketing purposes

9.7. Right to withdraw consent: Withdraw consent at any time (doesn't affect prior processing)

9.8. Right to lodge a complaint: File a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro

To exercise your rights, contact us at [email address] or [phone number].

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access or disclosure
  • Accidental loss or destruction
  • Unlawful processing

Security measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through certified providers
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

11. COOKIES

Our website uses cookies to enhance your browsing experience. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.

12. CHILDREN'S PRIVACY

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

14. CONTACT US

For questions about this Privacy Policy or to exercise your rights, contact us at:

  • Email: office@man-audio.com
  • Phone: +40744450504
  • Address: Str. MIHAI VITEAZU, Nr. 1272A, Sat Prejmer

For complaints regarding data protection, you may contact: Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP)

  • Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest
  • Phone: +40.318.059.211
  • Email: anspdcp@dataprotection.ro
  • Website: www.dataprotection.ro