Shipping policy

SHIPPING POLICY

Last updated: December 26, 2025

1. SHIPPING COVERAGE

We currently ship to addresses within Romania, Bulgaria and Hungary. For shipping inquiries other than mentioned previously, please contact us at office@man-audio.com or +40744450504.

2. SHIPPING METHODS

We partner with reliable courier services to ensure your audio equipment arrives safely and on time. Available shipping methods include:

  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-2 business days
  • Pickup from Location: Available at Str. MIHAI VITEAZU, Nr. 1272A, Sat Prejmer during business hours

Shipping method availability and costs are displayed at checkout based on your delivery address and order details.

3. SHIPPING COSTS

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Delivery destination
  • Selected shipping method

The exact shipping cost will be displayed during checkout before you complete your order.

Special offers:

  • Free standard shipping on orders over 500 RON (if applicable)
  • Promotional shipping rates may be available during special campaigns

4. ORDER PROCESSING TIME

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email notification when your order has been shipped, including tracking information.

Processing times may be extended during:

  • Peak seasons and holidays
  • Product pre-orders or backorders
  • Weekends and public holidays

5. DELIVERY TIMEFRAMES

Estimated delivery times begin after order processing and vary by location:

  • Urban areas: 1-3 business days (standard shipping)
  • Rural areas: 3-5 business days (standard shipping)
  • Express shipping: 1-2 business days to most locations

These are estimates and not guaranteed delivery dates. Actual delivery times may vary due to courier schedules, weather conditions, or other unforeseen circumstances.

6. TRACKING YOUR ORDER

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

You can monitor your shipment's progress through the courier's tracking system.

7. DELIVERY REQUIREMENTS

7.1. Recipient availability:

  • Someone must be available to receive and sign for the package
  • Valid phone number is required for courier contact
  • If delivery fails, the courier will attempt redelivery or hold the package for pickup

7.2. Address accuracy:

  • Please ensure your delivery address is complete and accurate
  • Include apartment/floor numbers, building names, and any special instructions
  • We are not responsible for delays or failed deliveries due to incorrect addresses

7.3. Inspection upon delivery:

  • Inspect the package for visible damage before signing
  • If the package appears damaged, note this on the delivery receipt and contact us immediately
  • Refuse delivery if the package is severely damaged

8. SHIPPING RESTRICTIONS

Certain products or destinations may have shipping restrictions:

  • Remote or hard-to-access areas may require additional delivery time
  • Large or heavy items may require special handling
  • Some products cannot be shipped to certain locations due to courier limitations

We will notify you if your order is affected by any restrictions.

9. FAILED DELIVERY ATTEMPTS

If the courier cannot deliver your package:

  • You will be contacted to arrange redelivery
  • The package may be held at a local courier depot for pickup
  • Unclaimed packages will be returned to us after 3 days
  • Return shipping fees may apply for unclaimed orders

10. CUSTOMS AND DUTIES

For international orders (when available):

  • Customs duties, taxes, and fees are the responsibility of the recipient
  • Delivery may be delayed by customs processing
  • Additional documentation may be required

11. LOST OR DAMAGED SHIPMENTS

11.1. Lost packages:

  • If your tracking shows no movement for 3 days, contact us
  • We will investigate with the courier
  • Replacement or refund will be provided for confirmed lost packages

11.2. Damaged items:

  • Report damage within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange replacement or refund after assessment

12. ORDER CHANGES AND CANCELLATIONS

Before shipping:

  • Contact us immediately to modify or cancel your order
  • Changes may not be possible if the order is already being processed

After shipping:

  • Orders cannot be modified once shipped
  • You may refuse delivery or use our return policy after receiving the item

13. SPECIAL HANDLING

Audio equipment requires careful handling. We ensure:

  • Professional packaging with protective materials
  • Fragile item markings on packages
  • Insurance coverage for high-value items
  • Signature required for delivery confirmation

14. CONTACT US

For shipping questions or issues, contact us at:

  • Email: office@man-audio.com
  • Phone: +40744450504
  • Hours: 09:00 - 18:00 [East European Time]

Please have your order number ready when contacting us about shipping inquiries.